NAMM Interview Date: May 2. 2014
Bob Rosenthal began his career in the music business working with Curt Carter and Bob Hill in San Diego. The Organ Exchange was the learning grounds for Bob and many other salesmen who went on to form their own stores around the country. Bob later worked for Accent Music in Arcadia before helping to build the piano brand Young Chang in America. In 1988, Bob was among a very small number of pioneering retailers who targeted the growing synthesizer and keyboard marketing by opening a store dedicated to electronic musical instruments. The store was Keyboard City, located in Dallas Texas. By 1998 Bob opened his current store, Piano Gallery with a store in Southlake and later in Dallas, where he continues to focus on serving the music maker of all ages.
The Piano Gallery carries the largest selection of quality, affordable pianos in the Metroplex. Piano lines or brands tend to have unique characteristics based on their design, construction and materials used. Each piano line we carry has been carefully chosen because of the unique characteristics it offers. We pride ourselves on offering customers a wide range of pianos to meet the musical needs and financial means of everyone from the beginner to the recreational user to the professional musician.
Our highly knowledgeable salespeople are dedicated to ensuring that you are expertly matched with the piano that is right for you, while providing you with the best service in the industry.
See what our customers are saying – read testimonial.
Piano Gallery is committed to promoting the benefits of music and proudly supports these organizations:
With over 100 different brands of pianos available, selecting the right instrument, which has the best value for the dollar, can be confusing. At Piano Gallery, we use 50 years of combined wholesale and retail experience to select from 100+ brands of pianos. We represent only the best valued pianos made in the United States, Europe and Asia. Using knowledge and expertise of innovative design, high quality raw materials and efficient manufacturing techniques, our final decision is based on the best combination of quality and value.
We Have A Huge Selection To Choose From
Whether you’re looking for a baby grand for your living room, a starter piano for your child or a player piano system for the entire family, Piano Gallery has over 100 instruments on display in our showroom in a wide range of sizes, styles, finishes and performance capabilities. Piano Gallery is not constrained by any of our suppliers to display only one manufacturer’s line of instruments. We attend all major music industry shows worldwide and select only the best value and quality acoustic instruments, and the finest player piano systems, ensuring that you will have the most satisfactory musical experience possible, with the greatest value available.
Enjoy A Comfortable Buying Experience
Piano Gallery offers a comfortable, inviting approach to purchasing your piano. The gallery is furnished with several sofas, a children’s play area and a premier showcase of some of the world’s finest pianos. By selling a large volume of pianos each year, and through years of experience negotiating with the piano wholesale industry, we are able to provide discounts and terms that other retailers can only dream of. These savings are passed on directly to our customers, allowing us to offer brand new, top-of-the-line pianos at tremendous savings from the manufacturers suggested retail price.
People Sharing Their Passion For Music And Pianos
When you visit Piano Gallery, you will enjoy a fun and informative insider’s view of what to look for, and what to look out for, when considering this important musical and educational investment. Piano Gallery’s staff is made up of professional musicians that have dedicated their lives and careers to bringing joy topeople through music. Their strong musical backgrounds and expertise in piano design and construction make them some of the most qualified people in the industry to assist you in evaluating your piano needs. At Piano Gallery, customers can work directly with the owner in the selection of a fine quality musical instrument. At our store, you won’t find any gimmicks, hype or insulting high-pressure sales tactics, but rather an informational display of world class pianos. We invite you to compare our knowledgeable, respectful, honest and thoughtful presentation to that of our competitors, and experience the difference. That difference is why some of North Texas’ most prestigious teachers, tuners, music schools and satisfied customers recommend Piano Gallery. Whether you’re purchasing your first starter piano or investing in the grand piano of your dreams, you’ll get the same quality of service excellence that we’ve perfected over the past 20 years.
Trade-Up Program / Buy Back Guarantee
Invest in any acoustic piano from Piano Gallery and receive a free lifetime full trade-in privilege towards any new piano of double value, assuming reasonable wear and tear. Some customers are concerned about making a substantial investment in a piano until they are confident their child truly desires to learn and continue with piano lessons. These parents appreciate our trade up option. It gives them peace of mind, knowing they can always move up to a higher grade instrument or grand piano if their child continues to show a sincere interest in furthering their musical ambition or career. Other customers take advantage of the option upon moving into a larger home. This trade up program becomes very important as customers realize that we carry the finest selection of worldclass pianos. Piano Gallery will also buy back your piano within a year, minus a nominal depreciation amount.
Our dedication to service is what helps make Piano Gallery “The #2 Piano Store in the Nation” (Music Trades Magazine). We are dedicated to serving our customers before and after the sale. Piano Gallery selects and works with the finest tuners, technicians, refinishers and certified player piano installers. Each of our pianos, from the $1,000 upright to the $100,000 concert grand, are tuned and meticulously prepped by one of our qualified technicians. Our experienced technicians are capable of meeting the standards and expectations of the most demanding professionals in the industry.
Professional Delivery & Setup
Piano Gallery works with professional delivery crews that exclusively move pianos. These experts have the specialized equipment, experience and know-how to move and set up your piano, from the smallest upright to the largest concert grand. Whether you have wooden floors, natural stone, tile or carpet, no steps or several flights of stairs, the correct care and precautions are taken to ensure that your piano arrives on time, and that your premises are left in excellent condition. Delivery can also be arranged anywhere in the United States for customers who are able to come in and select an instrument from our showroom.
Certified Pre-Owned Instruments
Refurbished Yamaha and Kawai upright and grand pianos that come with a full 10 year warranty are available. These pianos are in ‘like-new’ condition and cost a fraction of what a new instrument would cost. Come and see the incredible savings available on these and more fine instruments. In addition, since Piano Gallery sells so many pianos, we take in many used pianos from trades. We usually have a nice selection of pre-owned pianos in stock, including: Yamaha, Kawai, Steinway and other brands. Inventory is constantly changing, so visit often to see these pianos. Click here to see our clearance center.
100% Customer Satisfaction By Exceeding Expectations
We’re committed to 100% satisfaction for each and every one of our customers. You’ll find complete dedication towards achieving this goal, from our sales representatives in store to our technicians that meticulously prepare your piano and our delivery crew that brings your instrument to your home, ready to play. The Piano Gallery truly cares about you and your musical needs. We appreciate your business, whether your visit is regarding the purchase of a 9’4″ concert grand or a bottle of polish to keep your piano shiny and new. It’s been said that people don’t care how much you know until they know how much you care. Our long-term approach and commitment to our customers, coupled with an active involvement in the community, continues to be the successful formula driving our family business. We look forward to serving you and your piano needs.
Founder and owner of Piano Gallery, Bob Rosenthal brings over 37 years of sales experience in the piano industry. Playing the piano since age 4 and performing professionally since age 13, Bob later earned a Bachelor of Music degree at the University of California, Long Beach.
Bob started his career in music working for Organ Exchange, a large retailer of pianos and organs in California. Within a very short time, Bob became one of the top salespersons for the company and was soon a managing partner. With this company, Bob had the opportunity to perform as a concert artist for the promotion of Lowrey Organs. After leaving Organ Exchange, Bob joined Accent Music in Arcadia, California. There, Bob increased sales ten fold to help them become a million dollar a year company.
Bob was presented with a career opportunity in 1980: pioneering a new piano manufacturing line in the United States called Young Chang. Bob was hired as the first sales representative for this new company. By the time Bob left to start his own company in 1988, Young Chang had grown from obscurity to one of the most respected and sought after piano lines in the industry.
In 1988, Bob founded Keyboard City in Dallas, and, within two years of its conception, it became one of the nation’s largest retailers of digital pianos and synthesizers. In 1990, Bob opened a discount store called Keyboard Outlet. In 1998, this store, along with its concept, transformed into Piano Outlet. In 2004, Bob opened Piano Gallery of Southlake, and Piano Gallery of Dallas opened in 2006.
Bob’s personal achievements include ‘Salesman of the Year’ awards for Organ Exchange, Accent Music, and Young Chang Pianos, as well as ‘Number One in Sales’ for Suzuki Corp. from 2000 thru 2003 and top achievement awards from Geneva Int’l. Bob has been happily married to his lovely bride, Ann, for 27 years. They have 3 beautiful daughters by the names of Tara, Jordan and Taylor. And of course his life, nor the stores, would be complete without mention of his beautiful golden retriever, Bailey!
General Manager – Dallas
Dan Babbitt has over 25 years of experience in the music industry in manufacturing, distribution, and sales. Dan hs been part of the executive management teams for companies such as Samick Music Corp, and Story & Clark Pianos/ QRS music technologies.
Piano Gallery is on the board of the Elan International Music Festival which promotes educational opportunities, performance and music scholarships through the Lundi Series, a series of concerts held monthly at Piano Gallery for aspiring young musicians in the Dallas Fort Worth area.